HirePitch policy
Refund policy
External counsel review of these terms is a launch gate that is not yet complete. The commitments below describe how the product actually behaves today; wording may tighten after review, and no candidate fee or stored value may ever be introduced.
Refunds return to the original payment method. They never become credit.
Automatic refunds
- Fulfillment failure — a payment that succeeds after its reservation expires, after the listing closed, or when the purchased placement cannot be applied is refunded rather than fulfilled.
Requested refunds
Support and finance staff can issue a refund with a recorded reason. Refunding a fulfilled posting closes the listing. Refunding a fulfilled boost reverses that boost and restores the previous placement, leaving the separately paid posting live.
What is not refunded
Decay is the product, not a fault: a listing that has been live and has decayed as described has been delivered. Tax is collected and remitted by Dodo Payments as merchant of record and follows their handling.
Disputes
A disputed posting payment suspends the listing while the case is open. If the dispute is won, an authorized moderator can restore an eligible listing. HirePitch never creates a negative balance or attempts internal recoupment.